The ion Advantage is the ability to fully support and maintain a server throughout its lifetime based on rigorous testing and thorough documentation of a system designed and built with quality components by engineers and technicians with decades of experience.
- ion Computer Systems® has a track record of building and supporting high-quality custom servers since 1992.
- All ion systems are built, tested and supported from ion‘s headquarters in Long Island, NY, USA.
ion is an Intel Technology Provider Partner Platinum Member for 2019 and has been a member of this exclusive program since 1998 when ion became the first company in the world to qualify as an Intel Authorized Solution Provider. ion engineers have been certified by Intel, Microsoft, Cisco, VMware, Red Hat and other industry leaders.- All of the components used by ion are chosen from tested compatibility lists to assure that all parts of a server work together. For example, memory modules are chosen from the Intel Tested Memory List for the Intel ServerBoard selected.
- All specified components are then purchased directly from the manufacturer or an authorized distributor. No components are purchased on the so-called “gray market” where the cost of saving a few dollars is questionable handling practices, improper storage or lack of warranty coverage.
- System serial numbers and packaging may be provided by ion or by the
customer at the customer’s discretion. Either way, serial numbers are programmed into the system’s FRU and DMI tables. - Support of ion servers is facilitated through ion‘s orion program, an ion exclusive data collection program that gathers and assembles
DMI, IPMI, FRU, Sensor, System Event Log, RAID state and log, and
other configuration information, and transfers the data to ion‘s secure website for coordinating diagnosis and repair between customers, ion engineers and ion field engineers. - All ion servers ship with ion‘s unique “scorpion device”. scorpion includes diagnostic tests, the orion program, and the files and tools needed to restore the firmware versions applied to the system when it was manufactured. This bootable USB Flash device enables all of this support despite the operating system, tools installed, or state of the boot drive in the system.
- Worldwide field service is available. Service terms of up to 5 years are
available. 7-day x 24-hour on-site service contracts with a 4-hour
response are available. Service contracts including on-site
diagnosis and repair are available. - Advanced warranty replacement is included on all components.
- All ion servers undergo extended full-system diagnostic testing. Test
results are retained for each system. - Each ion system is photographed, inside and out, to document component arrangement, drive placement and cabling. Such photo-documentation is a big benefit in field service, allowing a field technician to be fully familiar with even highly customized servers before arriving on site and providing that technician with a visual record of the exact assembly of that specific server.
- Finally, each ion system is thoroughly documented. Examples below are all
excerpts from the much more complete dataset retained:
- All components serial numbers are bar-code scanned into the integration record:
| 17 | B | LSI00330 |
LSI | (##14: ##3/3): 8-port MegaRAID | SV24333061 |
| 17 | C | LSI00330 |
LSI | (##14: ##3/3): 8-port MegaRAID | SV24333240 |
| 18 | RAID5 |
configure | RAID 5: Striping with parity | ||
| 19 | RAID_Instruct |
configure | Configure 1 RAID sets / arrays. | ||
| 20 | A | SSDSC2CW480A310 |
Intel i520 | 480GB, SATA 6Gb SSD | CVCV248004D2480DGN |
| 20 | B | SSDSC2CW480A310 |
Intel i520 | 480GB, SATA 6Gb SSD | CVCV248001KS480DGN |
| 20 | C | SSDSC2CW480A310 |
Intel i520 | 480GB, SATA 6Gb SSD | CVCV248004PK480DGN |
| 20 | D | SSDSC2CW480A310 |
Intel i520 | 480GB, SATA 6Gb SSD | CVCV247604LY480DGN |
| 20 | E | SSDSC2CW480A310 |
Intel i520 | 480GB, SATA 6Gb SSD | CVCV248002HT480DGN |
| 20 | F | SSDSC2CW480A310 |
Intel i520 | 480GB, SATA 6Gb SSD | CVCV248003U4480DGN |
- Serial numbers are also captured electronically from components and many sub-components:
DMI System: ION G1 2012 123548 810FB9F2-F116-E211-A36D-001E676B87D5 Base Board: Intel Corporation S2600GZ QSGR24100872 ION G1 123548 ->Constant Customer Chassis: INTEL Rack Mount Chassis R1208GZ4GC FGBU2475240 ION G1 123548 ->Constant Customer FRU Product | ION | G1 | 2012 | 123548 | ION G1 123548 ->Constant Customer BaseBoard | 00 2012 | Intel Corporation | S2600GZ | QSGR24100872 | G11481-353 Chassis | Rack-Mount Chassis | R1208GZ4GC | FGBU2475240 | INTEL PowerCage PowerSupply1 | DELTA | DPS-750XB A | E98791-007 | 02 | E98791D1238135928 PowerSupply2 | DELTA | DPS-750XB A | E98791-007 | 02 | E98791D1238135818
- Assembly numbers and revision levels are captured electronically for many components and sub-components:
SDR[0089] FRU 20 03 0a 02 Pwr Supply 2 FRU [PowerSply,20,03] PowerSply FRU Size : 256 [PowerSply,20,03] Product Manufacturer: DELTA [PowerSply,20,03] Product Name : DPS-750XB A [PowerSply,20,03] Product Part Number : E98791-007 [PowerSply,20,03] Product Version : 02 [PowerSply,20,03] Product Serial Num : E98791D1238135828 [PowerSply,20,03] Product Asset Tag : [PowerSply,20,03] Product FRU File ID : [PowerSply,20,03] Multi[0] Power Supply Record : Capacity : 750 W Peak VA : 1744 VA Inrush Current : 55 A Inrush Interval : 5 ms Input Voltage Range1 : 90-140 V Input Voltage Range2 : 180-264 V Input Frequency Range : 47-63 Hz AC Dropout Tolerance : 20 ms Flags : PredictFail PowerFactorCorrect AutoswitchVolt Hotswap DeassertFail Peak Capacity : 850 W for 12 s Combined Capacity : not specified Fan low threshold : 133 RPS SDR[008a] FRU 20 04 0c 01 Front Panel [Board ,20,04] Board FRU Size : 256 [Board ,20,04] Board Mfg DateTime : Tue Aug 28 01:39:00 2012 [Board ,20,04] Board Manufacturer : Intel Corporation [Board ,20,04] Board Product Name : FFPANEL [Board ,20,04] Board Serial Number : QSBT23410105 [Board ,20,04] Board Part Number : G10279-401 [Board ,20,04] Board FRU File ID : FRU Ver 0.01 SDR[008b] FRU 20 05 0f 01 HS Backplane 1 [HotSwapCt,20,05] HotSwapCt FRU Size : 256 [HotSwapCt,20,05] Board Mfg DateTime : Tue Aug 28 15:15:00 2012 [HotSwapCt,20,05] Board Manufacturer : Intel Corporation [HotSwapCt,20,05] Board Product Name : F1U8X25HSBP [HotSwapCt,20,05] Board Serial Number : QSRU23409327 [HotSwapCt,20,05] Board Part Number : G43186-150 [HotSwapCt,20,05] Board FRU File ID : FRU Ver 0.01 [HotSwapCt,20,05] Board OEM Field : SDR[008c] IPMB 20 00 07 01 Basbrd Mgmt Ctlr SDR[008d] IPMB 2c 06 2e 02 Mgmt Engine
- BIOS, BMC, Management Engine, FRU/SDR tables, HSC, RAID controller and disk drive firmware versions are all captured and recorded. All are updated to the latest version (or to customer specifications) as needed.
BIOS: SE5C600.86B.01.06.0002.110120121539 SE5C600.86B.01.06.0002.110120121539 BIOS Version:......... SE5C600.86B.01.06.0002 BMC Firmware Version: --------------------- Op Code:........... 1.16.4010 Boot Code:......... 01.14 ME Firmware Version:.. 02.01.05.107 SDR Version:.......... SDR Package 1.08
Adapter ##0
Versions
================
Product Name : LSI MegaRAID SAS 9271-8i
Serial No : SV24333037
FW Package Build: 23.11.0-0021
Mfg. Data
================
Mfg. Date : 10/27/12
Rework Date : 00/00/00
Revision No : 10A
Battery FRU : N/A
Image Versions in Flash:
================
BIOS Version : 5.38.00_4.12.05.00_0x05240000
WebBIOS Version : 6.1-60-e_60-Rel
Preboot CLI Version: 05.07-00:##%00011
FW Version : 3.230.05-2100
NVDATA Version : 2.1301.03-0115
Boot Block Version : 2.05.00.00-0010
Activated Advanced Software Options
—————————
Advanced Software Option : MegaRAID FastPath
Mode : Secured
Time Remaining : Unlimited
Advanced Software Option : MegaRAID RAID6
Mode : Factory Installed
Time Remaining : Unlimited
Advanced Software Option : MegaRAID RAID5
Mode : Factory Installed
Time Remaining : Unlimited
- Full details of RAID controller, RAID configuration, port-disk assignments, and interface state are recorded from each RAID controller:
Storage
Virtual Drives
Virtual drive : Target Id 0 ,VD name
Size : 2.441 TB
State : Optimal
RAID Level : 5
Adapter ##0
Number of Virtual Disks: 1
Virtual Drive: 0 (Target Id: 0)
RAID Level : Primary-5, Secondary-0, RAID Level Qualifier-3
Size : 2.441 TB
State : Optimal
Encryption : None
PI type: No PI
Number of Spans: 1
Span: 0 ## of PDs: 8
PD: 0 Enclosure ID: 252 Slot: 0 Drive’s postion: DiskGroup: 0, Span: 0, Arm: 0 Enclosure position: 0 : SATA Online, Spun Up
Device Firmware Level: 400i
Inquiry Data: CVCV248003HX480DGN INTEL SSDSC2CW480A3 400i
Media: Solid State
PD: 1 Enclosure ID: 252 Slot: 1 Drive’s postion: DiskGroup: 0, Span: 0, Arm: 1 Enclosure position: 0 : SATA Online, Spun Up
Device Firmware Level: 400i
Inquiry Data: CVCV2480053G480DGN INTEL SSDSC2CW480A3 400i
Media: Solid State
PD: 2 Enclosure ID: 252 Slot: 2 Drive’s postion: DiskGroup: 0, Span: 0, Arm: 2 Enclosure position: 0 : SATA Online, Spun Up
Device Firmware Level: 400i
Inquiry Data: CVCV248004NZ480DGN INTEL SSDSC2CW480A3 400i
Media: Solid State
PD: 3 Enclosure ID: 252 Slot: 3 Drive’s postion: DiskGroup: 0, Span: 0, Arm: 3 Enclosure position: 0 : SATA Online, Spun Up
Device Firmware Level: 400i
Inquiry Data: CVCV248002PD480DGN INTEL SSDSC2CW480A3 400i
- Full DMI report is recorded, including Processor and Memory details:
Processor Information 1 Intel Type 0, Family 6, Model 45, Stepping 7 Intel(R) Xeon(R) E5-2660 0 @ 2.20GHz 2 Intel Type 0, Family 6, Model 45, Stepping 7 Intel(R) Xeon(R) E5-2660 0 @ 2.20GHz 16 processors: Intel(R) Xeon(R) CPU E5-2660 0 @ 2.20GHz MHz : 1200.000
DIMM_A1: 16384 MB, 64 /72 bits, 1600 MHz, Mfr: Samsung , PN: M393B2G70BH0-CK0, SN: 86D6E722
DIMM_A2:
DIMM_A3:
DIMM_B1: 16384 MB, 64 /72 bits, 1600 MHz, Mfr: Samsung , PN: M393B2G70BH0-CK0, SN: 86D6E738
DIMM_B2:
DIMM_B3:
DIMM_C1: 16384 MB, 64 /72 bits, 1600 MHz, Mfr: Samsung , PN: M393B2G70BH0-CK0, SN: 86D6E69D
DIMM_C2:
DIMM_C3:
DIMM_D1: 16384 MB, 64 /72 bits, 1600 MHz, Mfr: Samsung , PN: M393B2G70BH0-CK0, SN: 86D6E693
DIMM_D2:
DIMM_D3:
DIMM_E1: 16384 MB, 64 /72 bits, 1600 MHz, Mfr: Samsung , PN: M393B2G70BH0-CK0, SN: 86D6E741
DIMM_E2:
DIMM_E3:
DIMM_F1: 16384 MB, 64 /72 bits, 1600 MHz, Mfr: Samsung , PN: M393B2G70BH0-CK0, SN: 86D6E6B3
DIMM_F2:
DIMM_F3:
DIMM_G1: 16384 MB, 64 /72 bits, 1600 MHz, Mfr: Samsung , PN: M393B2G70BH0-CK0, SN: 86D6E752
DIMM_G2:
DIMM_G3:
DIMM_H1: 16384 MB, 64 /72 bits, 1600 MHz, Mfr: Samsung , PN: M393B2G70BH0-CK0, SN: 86D6E7F3
DIMM_H2:
DIMM_H3:
____________________________________________________________________
MemTotal: 132063012 kB
- PCI Device list and details are recorded, including Ethernet MAC addresses:
Network
04:00.0 Ethernet controller: Intel Corporation I350 Gigabit Network Connection (rev 01)
04:00.1 Ethernet controller: Intel Corporation I350 Gigabit Network Connection (rev 01)
04:00.2 Ethernet controller: Intel Corporation I350 Gigabit Network Connection (rev 01)
04:00.3 Ethernet controller: Intel Corporation I350 Gigabit Network Connection (rev 01)
eth0 Link encap:Ethernet HWaddr 00:1E:67:6B:87:D5
inet addr:10.0.3.167 Bcast:10.0.3.255 Mask:255.255.255.0
eth1 Link encap:Ethernet HWaddr 00:1E:67:6B:87:D6
UP BROADCAST MULTICAST MTU:1500 Metric:1
eth2 Link encap:Ethernet HWaddr 00:1E:67:6B:87:D7
inet6 addr: fe80::21e:67ff:fe6b:87d7/64 Scope:Link
eth3 Link encap:Ethernet HWaddr 00:1E:67:6B:87:D8
inet6 addr: fe80::21e:67ff:fe6b:87d8/64 Scope:Link
inet addr:127.0.0.1 Mask:255.0.0.0
RAID
02:00.0 RAID bus controller: LSI Logic / Symbios Logic MegaRAID SAS 2208 [Thunderbolt] (rev 05)
03:00.0 RAID bus controller: LSI Logic / Symbios Logic MegaRAID SAS 2208 [Thunderbolt] (rev 05)
04:00.0 RAID bus controller: LSI Logic / Symbios Logic MegaRAID SAS 2208 [Thunderbolt] (rev 05)
SSCSI
03:00.0 Serial Attached SCSI controller: Intel Corporation C600/X79 series chipset Dual 4-Port SATA Storage Control Unit (rev 06)
Video Display
0a:00.0 VGA compatible controller: Matrox Electronics Systems Ltd. MGA G200e [Pilot] ServerEngines (SEP1) (rev 05)
- Full sensor readings are recorded during the quality check for comparison with field data:
000f SDR Full 01 01 20 a 01 snum 20 BB EDGE Temp = 18 OK 24.00 degrees C 0010 SDR Full 01 01 20 a 01 snum 22 SSB Temp = 2b OK 43.00 degrees C 0011 SDR Full 01 01 20 a 01 snum 23 BB BMC Temp = 25 OK 37.00 degrees C 0012 SDR Full 01 01 20 a 01 snum 24 BB P2 VR Temp = 21 OK 33.00 degrees C 0013 SDR Full 01 01 20 a 01 snum 25 BB MEM VR Temp = 1e OK 30.00 degrees C 0014 SDR Full 01 01 20 a 01 snum 2f LAN NIC Temp = 2c OK 44.00 degrees C 0015 SDR Full 01 01 20 m 04 snum 30 System Fan 1 = 27 OK 3822.00 RPM 0016 SDR Full 01 01 20 m 04 snum 32 System Fan 3 = 27 OK 3822.00 RPM 0017 SDR Full 01 01 20 m 04 snum 34 System Fan 5 = 29 OK 4018.00 RPM 0018 SDR Full 01 01 20 m 04 snum 36 Processor 1 Fan = 12 OK 1764.00 RPM 0019 SDR Full 01 01 20 m 04 snum 37 Processor 2 Fan = 11 OK 1666.00 RPM 001a SDR Comp 02 6f 20 a 08 snum 50 PS1 Status = 0001 Present 001b SDR Comp 02 6f 20 a 08 snum 51 PS2 Status = 0001 Present 001c SDR Full 01 01 20 a 01 snum 5c PS1 Temperature = 1e OK 30.00 degrees C 001d SDR Full 01 01 20 a 01 snum 5d PS2 Temperature = 1d OK 29.00 degrees C 001e SDR Comp 02 6f 20 m 07 snum 70 P1 Status = 0080 ProcPresent 001f SDR Comp 02 6f 20 m 07 snum 71 P2 Status = 0080 ProcPresent 0020 SDR Full 01 01 20 a 01 snum 74 P1 Therm Margin = c3 OK -61.00 degrees C 0021 SDR Full 01 01 20 a 01 snum 75 P2 Therm Margin = ca OK -54.00 degrees C 0022 SDR Full 01 01 20 a 01 snum 78 P1 Therm Ctrl % = 00 OK 0.00 percent 0023 SDR Full 01 01 20 a 01 snum 79 P2 Therm Ctrl % = 00 OK 0.00 percent 0024 SDR Comp 02 03 20 a 07 snum 7c P1 ERR2 = 0000 OK 0025 SDR Comp 02 03 20 a 07 snum 7d P2 ERR2 = 0000 OK 0026 SDR Comp 02 03 20 m 07 snum 80 CATERR = 0000 OK 0027 SDR Comp 02 03 20 m 07 snum 81 P1 MSID Mismatch = 0000 OK 0028 SDR Comp 02 03 20 m 07 snum 82 CPU Missing = 0000 OK
The ion Advantage, © 2019, ion Computer Systems, Inc., Hauppauge, NY, USA